BENEFITS

FINANCIAL
ENTERPRISE

Financial Enterprise issues the card, co-brand, and provide transactional support

Co-branding -> Positive Cash Flow -> Customer Service

BUSINESS

Business defines program rules,
pointing rules, and servicing rules

Loyalty Program Rules -> Pointing Rules -> Servicing Rules

CHARITIES
& FAN CLUBS

Collecting Donations -> Donor/Supporter Services

CUSTOMER

Customer manage profile and
points and gets the rewards

Specialized Services -> Automatic Loyalty Benefits -> Earn Rewards

FINANCIAL ENTERPRISES

MULTI LEVEL LOYALTY PROGRAM

Define different tiers of seniority and benefit within the program by group of level

SETUP MULTIPLE BUSINESS RULES

Ability to define customize program rules within pre-existing programs

SYSTEMATIC RANKING OF CUSTOMERS

Systematically move customers from one level to another based on pre-defined business rules

REAL TIME RULE PROCESSING

Award transaction points in real time (Less than 1 second)

OPERATIONAL DASHBOARD

Operational dashboard to provide visibility of live performance of loyalty program

ADVANCED FILTERING / POINT TRACKING

Ability to find rewarded/redeemed points of a targeted customer, business or store/merchant

TRANSACTION RECORDING

Real time recording of the POS & IPG transactional Data

CO-BRANDING MANAGEMENT

Manage multiple business partners and their interactions with the loyalty program or in joint programs

AUDIT TRAILING

Ability to provide a record of each point accured/redeemed

SUPPORT DASHBOARD

interactive live dashboard for real-time club management

CROSS MARKET / MERCHANT MANAGEMENT

Management of market currencies and merchant point exchanges

DYNAMIC REWARDING MECHANISM

Dynamically manage rewarding mechanism by location, occasion, commodity, management preferences/specials based on any other activities

BUSINESSES

MEMBER REGISTRATION/PROFILES

Setup and manage 30M unique membership accounts with key personal data (name, DOB, preferences, email & mobile number)

POLICY ACCEPTANCE

Record and audit trail a privacy policy and/or terms and conditions along with timestamp

EXPANDABLE PROGRAM

No need to install special hardware for newly added merchants

MEMBER SUPPORT

Manage customer requests and issues related to reward points, merchants, etc.

CUSTOMERS SHARING

Member’s business development by new costumers and between differ- ent loyalty systems

TRAINING DOCUMENTATION

Live webinar, on-demand content, in person, chat-bot, technical library, etc.

CUSTOMER TIERS

Flexibly manage customer tier, retention and upgrade rules

FORECAST

Forecast future shopping trends based on activity history of analyzed shopping behaviors and transactions

ELIMINATE DUPLICATE ACCOUNTS

Live webinar, on-demand content, in person, chat-bot, technical library, etc.

TICKETING SYSTEM

Customer support ticketing system for card issues

MANAGEMENT

Ability for an authorized user to create, update and delete specific member accounts

CHARITIES & FAN CLUB SERVICES

COLLECTING DONATIONS

Systematically donate points earned by member to charity/fan club (partially or all)

DONOR/SUPPORTER SERVICES

Priority access to facilities and events or receive treatments

BUSINESSES REWARD POINT MANAGEMENT

POINTS VALUE MANAGEMENT

Management of point value for special events

POINTS EXPIRY

Encourage redemption by setting time- frame for points to expire

CROSS-EARN POINT MULTIPLIER

Award customer groups a multiplier point with in or outside of club

FLEXIBLE POINTS REDEMPTION

Separated structure for point redemption

SOCIAL MEDIA ACTIVITY POINTS

Award points for a social media share or reposting of content

CREDIT CARD POINTS

Award customer points for making transactions using a specific credit card

POINTS REPORTING

Auto generate point reward and remeption reports

POINT GENERATING UI

UI that allows the creation and management of pointing rules in realtime

POINT TRANSFER

Transfer points between different members, locations, clubs, or currency exchanges

PAY BY POINT / CASH BACK

Discount to a member as an equivalent value in points/Cash Back

POINTING RULES SETUP

Rules to award points based on customer gender, time and location (i.e. Location Pointing system, suprise and delight)

MANUAL REWARD DONATION

Manually donate / redeem loyalty program rewards

REWARD LIMITATION

Limit reward generation / redemption in realtime

CUSTOMERS

MEMBERSHIP PRIVILEGES

Special points and service rewards, VIP and priority services to member programs, advance notifications for events and

SPECIALIZED SERVICES

Receive unique service such as concierge and airport lounge, CIP trans- fers, Private secretary, priority reservations in hotels and restaurants, stores specials, travel service, cultural-artistic centers and fitness pro- grams and lots of other VIP services

DREAM REWARD

Receive point rewards including but not limited to perks, discounts, cash back and other incentives for points earned through purchases or other activities within the club

NOTIFICATIONS

Receive notifications from customer channels (SMS, App, Website, Call Center, Social Media)

MEMBER IDENTIFICATION

Unique customer identifier

UNLIMITED ACCESS

No limit to purchase at specific stores or on specific items and search previous activities

PROFILE MANAGEMENT

Ability to view and manage profile information including person- al info, transactions, points, level, and point transfer to other customers via a secure login / authentication

PERSONALIZED MEMBER PREFERENCES

Set member preferences such as interest to receive info on cultural events, amusement parks, theaters, restaurants, type of food and beverage, sighseeing, ets. and desire point management and redemption methods

MEMBER BROADCAST CHANNELS

Access to bilateral connections to receive announcement for members’ event like social media, website, SMS, call center, live chat and bot with opt out option through profile

SURVEYS

Participate in customer surveys

FAMILY/GROUP MANAGEMENT

Create user groups (family) and set point earning and burning rules (a family member sets all family members to earn but only certain members to be able to redeem points)

Cloud Loyalty Program