PRIVACY POLICY
Please read the Privacy Statement below to understand how AVACARD.COM collects, processes, uses
and discloses your personal information that we may collect from you. We will not use or share
your information with anyone except as described in this Privacy Policy.
By providing your Personal Information to us, you are consenting to this Privacy Statement and
the collection, use, access, transfer, storage and processing of your personal information as described
in this Privacy Statement.
WHAT THIS POLICY COVERS
We are committed to adopting the highest standards when it comes to how we collect, use and protect
your personal information, and have accordingly developed this Privacy Policy (the “Policy”), which:
Sets out the types of personal information we collect.
Explains how and why we collect and use your personal information.
Explains when and why we may share personal information within AVACARD.COM and with other organizations.
Explains how we protect the personal information we collect; and explains the rights and choices
you have in relation to your personal information.
This Policy applies if you use our services (referred to in this Policy as “Services”). Using our
Services means:
Buying/ordering products or goods from any of our subsidiaries over the phone or online.
Using any of our platforms, including website (“Website”) or mobile applications (“Mobile App”).
Being a member of any of our loyalty schemes; and/or taking part in our promotions and competitions
and registering to receive our newsletters and offers.
This Policy also applies if you contact us or we contact you about our Services.
COLLECTION OF PERSONAL INFORMATION
All credit/debit cards details and personally identifiable information will not be stored, sold,
shared, rented or leased to any third parties.
The Website Policies, Terms and Conditions may be changed or updated occasionally to meet the requirements
and standards. Therefore, the customers are encouraged to frequently visit these sections in order
to be updated about the changes on the Website. Modifications will be effective on the day they
are posted.
Some of the advertisements you see on the Website are selected and delivered by third parties,
such as ad networks, advertising agencies, advertisers and audience segment providers. These third
parties may collect information about you and your online activities, either on the Website or
on other websites, through cookies, web beacons and other technologies in an effort to understand
your interests and deliver to you advertisements that are tailored to your interests.
Please remember that we do not have access to, or control over, the information these third parties
may collect. The information practices of these third parties are not covered by this Privacy Policy.
When you register to our services, we may collect:
Your personal information, including, but not limited to, your address, e-mail address(es), mobile
number(s), date of birth and gender.
Your Account login details, such as your username and password (encrypted) that you have chosen,
and your interests, preferences and other personal information.
When you shop with us online, browse our Website or use our Mobile App, we may collect:
Information about your online purchases (for example: what, when and where you ordered/bought and
how you paid)
Information about your online browsing behavior on our Website, Mobile App and public networks,
and information about when you click on one of our adverts (including those shown on other organizations’
websites).
Information about devices you have used to access our Services (including the make, model and operating
system, IP address, browser type and mobile device identifiers) and information about your precise
geolocation.
When you use any of our loyalty program(s) to shop with us, we may collect:
Transaction information, including online purchases you earn points for and how you use your points,
coupons and vouchers within our subsidiaries or with other partners.
When you contact us, we contact you or you take part in promotions, competitions, surveys or questionnaires
about our Services, we may collect:
Personal information you provide about yourself.
Details of e-mails and other digital communications we send to you, including information about
the e-mails you open and links they contain that you click on; and your feedback and contributions
to customer surveys and questionnaires.
Other sources of personal information:
We may also use personal information from other sources, such as specialist companies that supply
information, online media channels, our partners and public registers.
We may collect the following types of personal information about you from other sources: contact
details, credit history, purchases, interests, preferences or other types of publicly available
information.
This other personal information helps us to; Review and improve the accuracy of the data we hold;
and improve and measure the effectiveness of our marketing communications, including online advertising.
We may be required by law to collect personal information about you or as a consequence of any
contractual relationship we have with you.
If you choose not to provide your personal information to be used in accordance with this Policy,
you will still be able to visit our Platforms but you may not be able to access certain options,
products or services, and in some cases, we may not be able to fulfil a service you request.
WHY AND HOW WE USE YOUR PERSONAL INFORMATION
Make our Services available to you: We use your personal information to provide the services you
have requested, including processing your orders and refunds, and managing the Accounts, you hold
with us. This is so we can provide the Services to you in line with our contractual obligations
to you.
Personalize your experience: We may use your personal information to personalize the marketing
messages we send to you and to make them more relevant and interesting, as this is in our legitimate
business interests. Where necessary we will obtain your consent first. We may use your personal
information for this purpose in the following ways:
Using your online browsing behavior as well as your in-store and online purchases to help us better
understand you as a customer and provide you with personalized offers and services.
Providing you with relevant marketing communications (including by e-mail, post, telephone, SMS
or online advertising), relating to products and services we offer, and those of our suppliers
and partners. As part of this, online advertising may be displayed on our Website and on other
organizations’ websites and online media channels. We may also measure the effectiveness of our
marketing communications and those of our suppliers and partners; and to help us better understand
you and provide you with services and marketing communications, that are relevant to your interests,
we combine personal information we collect when you make purchases in-store with personal information
collected from our Website, Mobile App and other sources, including the different subsidiaries
under AVACARD.COM.
CONTACT AND INTERACT WITH YOU
We may use your personal information:
When we communicate with you, in order to: contact you about our services, for example by phone,
e-mail or by responding to social media posts that you have directed at us.
Manage promotions and competitions you take part in, including those we run with our suppliers
and partners; and invite you to take part in and manage customer surveys, questionnaires and other
market research activities carried out by AVACARD.COM and by other organizations on our behalf.
It is in our legitimate business interests that we are able to provide you with appropriate responses
and provide you with notice about our Services.
Manage and improve our day-to-day operations; We analyze information about how you use our services,
in order to Manage and improve our Website and Mobile App.
Help to develop and improve our product range, services, information technology systems, know-how
and the way we communicate with you; and detect and prevent fraud or other crime.
It is in our legitimate business interests to use the information provided to us for this purpose,
so we can understand any issues with our services to improve it.
SHARING PERSONAL INFORMATION
We may share your personal information with third parties under the following circumstances:
AVACARD.COM Subsidiaries; we may share the personal information collected by any of our subsidiaries
with our other subsidiaries for the purposes listed above.
Retail Partners: we may share your personal information with other companies that sell products
through our Services ("Retail Partners"). We only share personal information that enables our Retail
Partners to provide their services. For example, when you shop online or in-store, we will give
the relevant Retail Partner your name and contact details, so that they can deliver your items.
Service Providers: we work with carefully selected Service Providers that carry out certain functions
on our behalf. These include, for example, companies that help us with technology services, storing
and combining data, processing payments and delivering orders. We only share personal information
that enables our Service Providers to provide their services. Some of the Service Providers we
work with operate online media channels, and they place relevant online advertising for our products
and services, as well as those of our suppliers and our Retail Partners, on those online media
channels on our behalf. For example, you may see an advert for our products and services when you
use a particular social media site.
SHARING PERSONAL INFORMATION WITH OTHER ORGANISATIONS
We may share personal information with other organizations in the following circumstances:
If any applicable law or a public authority says we must share the personal information.
If we need to share personal information in order to establish, exercise or defend our legal rights
(this includes providing personal information to others for the purposes of preventing fraud and
reducing credit risk).
To an organization we sell or transfer (or enter into negotiations to sell or transfer) any of
our businesses or any of our rights or obligations under any agreement we may have with you to.
If the transfer or sale goes ahead, the organization receiving your personal information can use
your personal information in the same way as us; to any other successors in title to our business;
or to anyone to whom we transfer or may transfer our rights and duties under our agreement with
you.
TRANSFER OF YOUR PERSONAL INFORMATION
Your personal information may be transferred to, stored, and processed in a country that is not
regarded as ensuring an adequate level of protection for personal information under European Union
law or under the laws of your country of residence or our country of incorporation. We have put
in place appropriate safeguards (such as contractual commitments) in accordance with applicable
legal requirements to ensure that your data is adequately protected.
In the event your personal information is transferred to a foreign jurisdiction, it may be subject
to the laws of that jurisdiction and we may be required to disclose it to the courts, law enforcement
or governmental authorities in those jurisdictions but we will only do so where required by applicable
laws.
HOW WE PROTECT PERSONAL INFORMATION
We maintain physical, technical and organizational safeguards to secure your personal information
from unauthorized access, use, alteration and destruction. However, no internet-based site can
be 100% secure and we cannot be held responsible for unauthorized or unintended access that is
beyond our control.
SOCIAL MEDIA
We operate channels, pages and accounts on some social media sites to inform, assist and engage
with customers. We monitor and record comments and posts made on these channels about us so that
we can improve our services.
AVACARD.COM is not responsible for any information posted on those sites other than information we
have posted ourselves. We do not endorse the social media sites themselves or any information posted
on them by third parties.
RETENTION
We keep records for as long as required to (a) manage purchases, bookings, memberships and provide
the other relevant products or services anticipated by this Privacy Policy, including keeping you
up-to-date with our marketing; (b) personalize the products, services and communications with you;
(c) comply with the applicable record retention legal requirements. When deciding how long to keep
your personal information after our relationship with you has ended, we take into account our legal
obligations and regulators' expectations.
If you wish to request that we no longer use your information to provide you services, contact
us at our e-mail us at [email protected]. However, we
will retain and use your registration information as necessary to comply with our legal
obligations, resolve disputes and enforce our agreements.
MARKETING COMMUNICATIONS
All marketing communications we send to you will provide you with a way to withdraw your consent
to future marketing. If you no longer wish to receive promotional materials you may opt-out from
receiving these communications or change your account settings, this will remove you from marketing
lists.
Please note that if you unsubscribe from marketing communications you will still receive operational
and service messages from us regarding the services or products you bought from us and responses
to enquiries made to us, and that we may hold your details on a suppression list so we do not send
you marketing communications in the future.
COOKIES AND SIMILAR TECHNOLOGIES
We use cookies and similar technologies, such as tags and pixels (“Cookies”), to personalize and
improve your customer experience as you use our Website and Mobile App and to provide you with
relevant online advertising. Cookies are small data files that allow a website or a mobile app
to collect and store a range of data on your desktop computer, laptop or mobile device. Cookies
help us to provide important features and functionality on our Website and Mobile App, and we use
them to improve your customer experience. For example, we use Cookies to do the following:
Improve the way our Website and Mobile App work; cookies allow us to improve the way our Website
and Mobile App work, so that we can personalize your experience and allow you to use many of their
useful features. For example, we use Cookies so we can remember your preferences when you return
to our Website and Mobile App.
Improve the performance of our Website and Mobile App: Cookies can help us to understand how our
Website and Mobile App are being used. For example, by telling us if you get error messages as
you browse. These Cookies collect data that is mostly aggregated and anonymous.
Deliver relevant online advertising: We use Cookies to help us deliver online advertising that
we believe is most relevant to you on our Website and other organizations’ websites. Cookies used
for this purpose are often placed on our Website by other organizations, and always with our permission,
these Cookies may collect information about your online behavior, such as your IP address, the
website you arrived from and information about your purchase history, this means that you may see
our adverts on our Website and on other organizations’ websites. You may also see adverts for other
organizations on our Website.
To help us to deliver online advertising that is relevant to you, we may also combine data we collect
through Cookies in the browser of your desktop computer or other devices with other data that we
have collected.
Measuring the effectiveness of our marketing communications, including online advertising; cookies
can tell us if you have seen a specific advert, and how long it has been since you have seen it,
this information allows us to measure the effectiveness of our online advertising campaigns and
control the number of times you are shown an advert. we also use Cookies to measure the effectiveness
of our marketing communications. For example, by telling us if you have opened a marketing e-mail
that we have sent you.
Your choices when it comes to Cookies; you can use your browser settings to accept or reject new
Cookies and to delete existing Cookies. You can also set your browser to notify you each time new
Cookies are placed on your computer or other device.
If you choose to disable some or all Cookies, you may not be able to make full use of our platforms.
For example, you may not be able to select an item, proceed to checkout or use some of our products
and services that require you to sign in.
Once you have given us your consent to the use of cookies, we shall store cookies on your computer
or device. If you wish to withdraw your consent at any time, you will need to delete our Cookies
using your internet browser settings.
AGGREGATE DATA, DATA ANALYTICS AND SOCIAL MEDIA FUNCTIONALITY
We may aggregate personal information and remove any identifying elements in order to analyze patterns
and improve our marketing and promotional efforts, to analyze Platform use, to improve our content
and product offerings, and to customize our Platforms’ content, layout, products and services,
and we may appoint third parties to do this on our behalf, as set out above.
We gather certain usage information like the number and frequency of visitors to our Platforms,
this information may include which webpage you just came from, which webpage you next go to, what
browser you are using, your device and your IP address. We only use such data in the aggregate.
This collective data helps us to determine how much our customers use parts of our Platforms, and
do research on our users’ demographics, interests, and behavior to better understand and serve
you.
If you use buttons on our Platforms linked to social media or similar sites (for example "Like"
and/or "Share" buttons), content from our Platforms may be sent back to that other website or service
and, depending on your privacy settings, may be privately or publicly visible (for example to friends,
followers, or generally to anyone who has access to your profile page).
YOUR RIGHTS
You have the right to see or access the personal information we hold about you. To receive a copy,
please contact us at [email protected] In addition,
you have certain rights regarding your personal information, subject to local law. These
include the following rights to:
Rectify the information we hold about you.
Erase your personal information.
Restrict our use of your personal information.
Object to our use of your personal information.
Withdraw any consents you have provided for our use of your personal information.
Receive your personal information in a usable electronic format and transmit it to a third party
(right to data portability).
Lodge a complaint with your local data protection authority.
If you would like to discuss or exercise such rights, please contact us at the details above.
If you are concerned that any of the information, we hold about you is incorrect, or out of date,
please write to the address above to report your concerns and we will take appropriate steps to
amend our records.
Please note that we will likely require additional information from you in order to honor your
requests.
PRIVACY CONCERNS
If you have any concerns about our compliance with applicable privacy laws or this Privacy Policy,
please write us at [email protected] . We will
endeavor to respond to your concerns as soon as possible.
NOTIFICATION OF CHANGES TO THIS PRIVACY POLICY
We update this Privacy Policy when needed and place updates on our platforms. If we are going to
use your personal information in a manner different from that stated at the time of collection,
we will notify you. All changes will become effective when posted unless indicated otherwise. Please
review this Privacy Policy periodically for changes.
LINKS
Our Website or Mobile App may contain links to other websites operated by other organizations that
have their own privacy policies. Please make sure you read the terms and conditions and privacy
policy carefully before providing any personal information on a website, as we do not accept any
responsibility or liability for websites of other organizations.
GOVERNING LAW AND DISPUTE RESOLUTION
AVACARD.com will NOT deal or provide any services or products to any
of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of
UAE.
This Policy is governed by the laws of UAE. Any purchase, dispute or claim arising out of or in
connection with this website shall be governed and construed in accordance with the laws of UAE
REFUND POLICY
Refunds will be done only through the Original Mode of Payment.
Refunds shall be applicable if AVACARD.com does not deliver the
goods to the shipping address provided by the buyer. For purchased digital/virtual products,
refunds shall be applicable if, for any reason caused by
AVACARD.com, AVACARD.com does not
deliver the ordered product to the User’s registered account.
AVACARD.com will offer a complete refund of the good’s value, or
exchange with another good for any buyer if the ordered product was damaged during transit to
delivery or not working properly. For digital/virtual products, if the voucher code/pin has
been used/redeemed before the purchase date, the user must show confirmation from the
publisher that this voucher code/pin or license has been used/redeemed before the delivery
time.
Refunds, exchanges, or returns are NOT APPLICABLE to digital/virtual products.
If a user received a wrong product due to a shipping error or omission from us,
AVACARD.com
will deliver the correct product as soon as possible after receiving the returned order. For a
digital product, AVACARD.com will deliver the correct product to
the User’s account within seventy-two (72) hours after a complaint has been lodged.
If a User is finding it difficult to redeem a purchased e-Gift Card or Voucher code/pin on the
merchant’s website or portal, the user should contact the merchant or publisher directly. The publisher’s
contact details are made available on the brand page on the Website.
AVACARD.com is not responsible for any technical error or
redemption issue on the merchant or the publisher’s website or portal.
An order cannot be canceled once it has been made.
CONTACT US:
Email: [email protected]